Urgent Care Base Team Lead, Chippenham- (Full Time, Permanent)

  • Location: Chippenham
  • Hours: Full-time
  • Closing date:

Urgent Care Base Team Lead, Chippenham- (Full Time, Permanent)

An exciting opportunity has arisen within our Urgent Care team for the role of Base Team Lead. This role will provide vital support to our Urgent Care service working as one of our dedicated team of Urgent Care Base Team Leads across our operational bases in Chippenham, Keynsham, Salisbury and Swindon. The role will be based at our Head Office in Chippenham.

Previous experience of working within an operational role within a healthcare setting is desired.

About the role

The Urgent Care Base Team Lead plays a pivotal role in providing a professional and responsive central point of reference to health and social care professionals, as well as carrying out other support functions as directed by the Urgent Care teams at both the Call Centre and OOH bases.

Working as a single point of contact for health and social care professionals, you will provide guidance and assistance to achieve the required outcome for our patients and clients. You will support the Urgent Care Team in providing a quality and professional interface between external and internal stakeholders in the delivery of our services along with ensuring our bases are fully maintained and quality checks are completed and documented to ensure compliance.

Day to day, your duties will include but not be limited to:

  • Line management of the Urgent Care team at your designated base
  • Supporting and supervising all members of the Urgent Care team in delivering a high-quality service to patients
  • Assist in the recruitment of new employees across the IUC Service, to include interviewing, induction and training
  • Guiding and advising health and social care professionals through the process of achieving the required outcomes for their patients/clients
  • Liaising with allied health and social care agencies to facilitate the patient/client journey through the Medvivo service or direction to appropriate alternative service
  • Supervising Medvivo operational teams and acting as the first point of reference to resolve issues that may occur during the shift

About You

The ideal candidate will be able to demonstrate:

  • An ability to work autonomously and flexibly to assist both external and internal stakeholders in achieving the outcome of outstanding patient care for our Urgent Care service
  • A focus on service delivery at all times especially during unpredictable workloads
  • Experience of analysing and reviewing data and procedures such as Standard Operating Procedures and monthly reporting
  • A strong ability to converse with members of the Medvivo team at all levels
  • Excellent written and oral communication skills
  • High levels of attention to detail, accuracy and consistent follow through
  • A good working knowledge of MS Office suite

What we offer

  • Competitive salary plus enhancements
  • Discretionary staff bonus scheme
  • Free staff parking
  • Generous holiday entitlement of up to 33 days per annum inclusive of bank holidays
  • Company Pension Scheme
  • Simply Health cash plan membership
  • Life Assurance

About us:

Medvivo Group has been providing a range of health and urgent care services since 2004. Commissioned by the NHS, Medvivo’s core business involves the provision of Integrated Urgent Care services, incorporating NHS111 and out of hours care, in Bath and North East Somerset, Swindon and Wiltshire.

Committed to achieving excellence in the delivery of person-centred care, Medvivo invests in people, resources and technology to continuously improve the quality of its services and organisational culture. This is testified by two consecutive outstanding ratings by the Care Quality Commission, certified by the TSA’s Quality Standards Framework, the industry and advisory body for technology enabled care (TEC) in the UK.


If you would like to make a difference and think this is the role for you, we would love to hear from you.

To obtain a full Job Description or should you have any questions, please contact our Recruitment Team on

Closing date: Friday 21st June 2024 (5pm)

*Please note that Medvivo reserves the right to close this advertisement early should sufficient applications be received in advance of the closing date*

Equality, Inclusivity and Diversity
In line with Medvivo’s commitment to Equality, Inclusivity and Diversity, we welcome and encourage applications from all suitably qualified candidates from all backgrounds. We are committed to supporting and promoting equality and diversity and aim to establish an inclusive working environment. As such, we welcome diverse applications from candidates irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (including colour, nationality, ethnic and national origin), religion or belief, sex, or sexual orientation.

Medvivo is a certified Disability Confident Employer and is committed to affording equal opportunities for candidates with disabilities or special needs. Should you require any reasonable adjustments to be made at any part of your application process, please let us know by contacting us at

*Please note that we are unfortunately unable to offer a sponsor licence to candidates who require sponsorship from their employer.


Please note that candidates will be required to hold a full UK Driving Licence in order to undertake this role.