Urgent Care Assistant

If the chance of promotion is something which drives you, there are plenty of opportunities here.

  • Why did you choose to work for us?

    As I was looking for a part-time role in a field I hadn’t previously worked, with hours that suited my needs, this job was ideal. 

    My priority was to find a role that interests me and gives the flexibility I need for a successful work-life balance. As a bonus, Medvivo has a good company reputation, which helped me decide to apply. 

  • What do you typically do as part of your role?

    The role involves providing various aspects of non-clinical support to the clinicians and patients who use the NHS111 and GP and out of hours service.

    Typically, the role includes managing patients coming into reception for appointments, driving clinicians to visit patients in home environments, completing medicines and equipment checks as well as making comfort calls to patients who experience longer than expected wait times for a call back from a clinician.

  • What makes someone successful here?

    You will be successful at Medvivo if you are adaptable, flexible, and service user focused.

  • What challenges do you face in your role and how do you overcome them?

    The role involves checking medications in terms of dates and quantities. There are quite a lot of medications, and you need to have good attention when it comes to ensuring the right level of stock is available for the clinicians during each shift.

    As this is an important aspect of the role, it is important the tasks are completed in pairs so that we are confident all stock is carefully and efficiently managed.

  • How are you supported in your role in terms of team management and training/development?

    The training we receive is good and the right level of support from the co-ordinator team at the main office is always available when needed. 

    There are clear channels for career progression, so if the chance of a promotion is something which drives you, there are plenty of opportunities here.

  • Is there anything that makes us unique or different as an employer?

    Medvivo offers the chance to really make the role your own. 

    If you put in the commitment, willingness to adapt and offer flexibility when things change last minute, then the role can keep you interested and motivated. 

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