Associate Director of Quality

There’s a real culture of whoever’s available, you can ask and they will help you, or if they don’t know they tell you who you can go to for help.

  • Why did you choose to work for us?

    When I left my last job in the British Army within the Corps of Royal Engineers, I was looking for something completely new and totally different.

    When I looked online and asked around places, Medvivo came up. It was completely new and I didn’t need any previous experience as all training was provided. It provided me with something different, challenging and ultimately rewarding to do.

  • What do you get up to in a typical day?

    Whether it is conducting case investigations, holding team workshops, responding to incident / complaint themes or any other aspect of my role, my job is to ensure Medvivo is continuously improving and doing the absolute best it can.

    As W. E. Deming said, “Quality is everyone's responsibility and we never have to stop getting better”.  

  • What do you like most about working here?

    You never stop learning. There’s a good mixture of clinical and non-clinical team members including Paramedics, Doctors, Drivers, Coordinators, Receptionists and Call Handlers.

    You’re part of a real multidisciplinary team all working together to provide care and support for local people.

  • What has been your biggest achievement?

    We have arranged a large number of end to end reviews bringing together representatives from various teams and organisations from across the region.

    Bringing people together to share learning and creating a truly open, joint-working and no-bame culture is very inspiring.

  • What challenges do you face in your role?

    Working within the health and care sector is challenging. We can always do and there are always more people we can support.

    At Medvivo we are always striving to deliver the best service we can. The work we do is important and not always easy but is why working for Medvivo is so fulfilling.

  • What makes someone successful here?

    Being passionate and having a strong work ethic.

  • How are you supported in your role?

    I’ve always got someone – right through from my direct Manager to my Director. I can always see them face to face and there’s a really good open door policy.

    There’s a real culture of whoever’s available, you can ask and they will help you, or if they don’t know they tell you who you can go to for help.

    There’s no time wasted, everyone here can help each other.

  • How does the approach to flexible working patterns suit you?

    Medvivo does everything it can to help to create a healthy work / life balance.

    As a father with a young family I am always supported and given a lot of trust to manage my time and workload accordingly. Having the flexibility to work both in the office or from home when needed really helps.

  • What makes us unique as an employer?

    We don’t have set rules. We don’t let things like policies, politics or procedures get in the way of doing what is right.

    We see that there are people out there with needs and then our job is to fulfil them as best we can with what we’ve got. There are no closed doors, it’s all open ended and we do the best we can.

  • What would you say to someone who is thinking of working for us?

    Do it! You will be joining a great organisation.

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