COVID at home Team Lead

This (reward) makes me so proud to be a part of the team

  • What do you do / where did you work before joining Medvivo?

    Before joining Medvivo I worked as a nail technician. As this was a close contact service, the salon closed during the pandemic, and I was furloughed.

    Medvivo set up an antibody testing service during the pandemic, and I joined the admin team. I enjoyed being here that I chose not to go back to the salon.

    When the COVID Oximetry at home service was set up, I was keen to stay at Medvivo so when the antibody testing service closed, I successfully applied to join this team. And now a year later, I am proud to have been promoted to a team lead position.

  • What do you get up to on a typical day/shift?

    As part of the administration team for the service, our core responsibilities involve getting patients being referred into the service added to the system.

    Once a referral is complete and the clinical team has onboarded them, we ensure that pulse oximeters have been sent to the patient for them to record their blood oxygen levels and that they understand what they need to do whilst they are on the service.

    As one of two team leads managing administrative staff, we need to make sure they have completed their training, carry out audits of their work and complete one-to-one meetings.

    We also have our own training to complete, and internal meetings to attend to provide (and receive) feedback on the service.

  • What do you like most about working here?

    I enjoy the independence and that we can just get on with our work. Plus, it is great to work with patients who really appreciate the service we are providing.

    In some cases, we may be saving lives. At a time when no-one really knew the impact COVID-19 was having, we have provided much-needed care and reassurance, as well as clinical support to those whose symptoms worsened.

  • What has been your biggest achievement or something you’ve been most proud of? – e.g. Star Awards, Compliments, Training Certificates.

    Since the service began, it has received some of the highest numbers of compliments across the business. In addition to team members getting individual recognition for their hard work, as a team we also get recognised when the service receives positive feedback.

    Medvivo’s Risk Committee meets regularly to review incidents and service feedback to share learning and review practices. At each meeting, the Committee chooses a winning team that has either received the most feedback, or made the most impact on our service users, to receive a Risk Committee Recognition Award.

    The COVID @home service has received this on more than one occasion over the past year, and this makes me so proud to be a part of the team.

  • What makes someone successful here?

    Having confidence and a willingness to learn is key to working here. You never know when you need to escalate concerns, and in this role it is so important.

    You are never alone, so it’s also important to recognise that support is available and to never be shy about asking for help or advice.

    Being an active team player is also important. We are not a large team, but at times we have to pull together and being able to rely on each other is essential.

  • How are you supported in your role – in terms of your manager support, and also training/development?

    The team is supported at various levels. Having two team leads is helpful for our admin team members, but equally the support outside the team is just as important.

    We have service leads and senior management teams who are available to us at any time should we need it. And clinically, as we operate 24/7 services, there is always a team of clinicians who are able to support us, whatever the time of day or night.

  • What challenges do you face in your role and how do you overcome them?

    Like many areas of the business, our biggest challenge can be the unpredictable nature of workloads. Though by having a strong team in the service, we have demonstrated how well this is managed.

    As the service was new, we have all had to learn to adapt to sometimes rapid changes that have been needed to accommodate the learning we have had in relation to monitoring coronavirus symptoms.

    This is not unique to Medvivo, but we have great clinical leadership who work with us to ensure we have all the required resources and information to provide the best possible service and care to these being referred to us.

  • What would you say to someone who is thinking of working for us or why would you recommend working here?

    If you like working in a strong team and don’t mind a few challenges, come and work here. There are always opportunities to develop and progress, so if you put in the hard work it is rewarded.

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