Urgent Care Assistant - Keynsham (Part time, Out of Hours, Up to £14.61/hr)

  • Location: Keynsham
  • Hours: Part-time

Urgent Care Assistant - Keynsham (Part time, Out of Hours, Up to £14.61/hr)

As a result of continued growth, Medvivo are seeking to recruit an Urgent Care Assistant to undertake driving and receptionist duties to support the delivery of Integrated Urgent Care services across Wiltshire, Swindon and Bath and North East Somerset.

The Role:

As an Urgent Care Assistant, you will be required to undertake a dual role of driving and reception work to support the efficient operation of Integrated Urgent Care services across the South West.

This is a permanent part-time position with flexible hours working to support service need in the evenings, weekends, overnights and on bank holidays on a fixed four-week shift pattern.

Your key duties will include:

  • Driving clinicians to visit patients at home across the locality.
  • Performing regular checks of drugs, stock and equipment for the service vehicle.
  • Assisting with the handling of calls, including contacting patients to check on their welfare whilst awaiting a call back from the clinician.
  • Providing a first point of contact to patients arriving at their dedicated Out of Hours base.
  • Other general administrative and reception duties.

About You

As someone who is well organized, hardworking and personable, you will be joining an established team of close-knit and hardworking colleagues who make a real difference and play a key role supporting the Integrated Urgent Care service.

You will be need to:

  • Confidently interact with patients, relatives and carers.
  • Demonstrate compassion and respect.
  • Possess excellent attention to detail.
  • Have strong administration skills.
  • Be personable, engaging and reassuring.
  • Work confidently under pressure and act professionally in emergency or sometimes stressful situations.

Please note a full UK Driving License is essential for this role and you should possess a good level of driving experience.

What we offer:

  • A base salary of £10.82 per hour with enhancements of up to £14.61 available for evening and weekend work (dependent on shift and timings).
  • Discretionary staff bonus scheme.
  • Generous holiday entitlement of up to 33 days per annum inclusive of bank holidays.
  • Company Pension Scheme.
  • Simply Health cash plan membership.
  • Life Assurance.
  • Free staff parking.

About us:

Medvivo Group has been providing a range of health and urgent care services since 2004. Commissioned by the NHS, Medvivo’s core business involves the provision of Integrated Urgent Care services, incorporating NHS111 and Out of Hours care, in Bath and North East Somerset, Swindon and Wiltshire.

Committed to achieving excellence in the delivery of person-centred care, Medvivo invests in people, resources and technology to continuously improve the quality of its services and organisational culture. This is testified by two consecutive outstanding ratings by the Care Quality Commission, certified by the TSA’s Quality Standards Framework, the industry and advisory body for technology enabled care (TEC) in the UK.


If you would like to make a difference within your local community and think this is the role for you, we would love to hear from you.

If you have any questions please contact

Additional information

Please note that the successful applicant will need an Enhanced DBS which will provide be provided by Medvivo upon confirmation of appointment.

Medvivo reserves the right to close this job in the event we receive a sufficient number of applications.