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Emma
Out of Hours Receptionist

Everyone I work with is friendly and I have learnt lots about a new industry.

  • What work did you do before you joined Medvivo?

    I worked for 20 years in the Leisure Industry as a Gym Manager. After I had my last child I decided I couldn’t keep my career going so I was looking for a part time evening job to work around my partner and the children.

    My father, mother and sister are all from a medical background, so I decided to look for work within a hospital or GP surgery environment where I have always felt comfortable. I saw the job advertised for Medvivo so applied and was successful.

  • What do you get up to on a typical shift?

    After an initial pre-shift call with the Coordinator Team based at the head office, our main responsibility is to ensure the smooth running of the Urgent Care base we work at. We support the clinicians who are seeing patients, both in terms of logging into computers and telephones, supporting them with medication and prescription requests, and managing patients should they require referral to hospital or need help locating a local pharmacy.

    We routinely keep check on Personal Protective Equipment (PPE) stock levels, answering the telephone to manage the patients coming into the surgery, and regularly clean work surfaces, equipment and work areas.

    As the main contact at the base, we also support with any technical issues, liaising as necessary with the support team at the office.

  • What do you like most about working here?

    I really enjoy working with the clinicians and the drivers, together we make things happen and provide the best service we can to patients using our service.

  • What has been your biggest achievement or something you’ve been most proud of?

    I'm most proud when I am able to help anyone generally, that is what gives me satisfaction at work.

    In one example, I helped to diffuse an argument at one of the hospitals when a patient was aggressive towards one of the nurses. Otherwise, if people turn up without an appointment, I feel great satisfaction when we are able to help people get the appointment they need.

  • What makes someone successful here?

    Being a team player is essential, as well as someone who is genuinely kind and caring, self motivated and who wants to help people. They need patience and a manner that means they are able to calm patients down who are worried, particularly at the moment due to COVID-19

  • How are you supported in your role?

    We have a line manager and team lead who maintains regular contact with me. If I have any issue I can go to them, and they are very efficient and sorts everything out. There is also a supportive network of other receptionists and drivers, plus the core Coordinator Team at the office who are always willing to help and support in any way that is needed.

  • What makes us unique as an employer?

    The fact we offer the out of hours service so that if someone is ill and they feel it cannot wait, they can come to us rather than having to wait until the next workign day.

  • What would you say to someone who is thinking of working for us?

    I love working for Medvivo, I like the environment. The fact that if I need help, I can always get hold of someone. Everyone I work with is very friendly and I have learnt lots about a new industry.

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