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Debbie
Urgent Care Team Lead

I am lucky enough to work with some lovely people in a great team doing something that can make the difference to people who need us - with the added bonus of a healthy work/life balance.

  • Why did you choose to work for us?

    Working for Medvivo was very much a lifestyle choice when I returned to work from maternity leave. I had done shift work in the past and enjoyed it and when I researched the company I was really impressed.

  • What work did you do before you joined us?

    I worked as an Office Manager for an insurance company and prior to this worked as a Team Manager in a bank.

  • What do you get up to on a typical shift?

    The role of an Urgent Care Shift Coordinator is like two different roles. Within standard working hours we act as a single point of access for healthcare referrals for Wiltshire. We are responsible for taking the initial referral – whether that be via telephone, email or fax – and putting the relevant details on the system prior to their being picked up by one of our clinicians.

    Between 18.30 and 08.00 in the week and throughout the weekend we coordinate the Out of Hours Service. We book appointments coming in to see the OOH Clinician, arrange home visits, ensure that Clinicians are available to complete telephone triage as well as taking requests from healthcare professionals (Paramedics, care/nursing homes, District Nurses) who need contact with the OOH Clinicians.

  • What do you like most about working here?

    I love the flexibility, the pace of change and the person-centred can-do attitude.

  • What has been your biggest achievement?

    There have been some complicated calls that I’ve been proud of dealing with thoroughly.

  • What challenges do you face in your role?

    Fitting training days in logistically sometimes has been a challenge around childcare.

  • What makes someone successful here?

    In the Urgent Care Shift Coordinator role I think the ability to communicate well, prioritise your workload and remain calm under pressure are the three qualities that would make you successful.

  • How are you supported in your role?

    We have two very approachable Team Leads for the Urgent Care Shift Coordinators and have the opportunity to have regular meetings and to approach them at any time with problems as they occur. When on shift the On-Call Manager and On-Call IT Managers are available to support with problems.

  • How does the approach to flexible working patterns suit you?

    The shift pattern works really well for me as working when my little girl is asleep means I get to spend lots of time with her in the day.

  • What makes us unique as an employer?

    The management are approachable, non-hierarchical and forward thinking. Ideas for improvement are welcome from anyone and they communicate well with the staff regarding where the company is heading.

  • What would you say to someone who is thinking of working for us?

    I’d say go for it. I am lucky enough to work with some lovely people in a great team doing something that can make the difference to people who need us - with the added bonus of a healthy work/life balance.

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