Medvivo Installers are the people who work with our customers to install and maintain our specialist Telecare monitoring equipment.
Every day, as part of the team, our Installers work with customers, relatives and carers, social care teams and domiciliary care providers to look after the people in our care.
They also liaise with integrated community equipment providers, community teams, community hospitals, local hospices, palliative care teams, ambulance crews, GPs and call handling platform technical advisors.
It’s a diverse role that also includes dealing with faults, breakdowns and repairs as part of our on call rota. Our Installers also undertake weekly review calls to manage the customer's Telecare Plan and attend events, talks and site surveys to promote Telecare services.