Professional and responsive, being a Customer Care Advisor is a demanding, dynamic role which is also hugely rewarding.
Answering and responding promptly to calls requires flexible, can-do team players who are confident about using the technology and calm even when the caller is not.
If you can bring these qualities, we’ll give you all the training you need to be confident in the role and look ahead to even more career potential.
The role of Telecare Team Lead is awarded based on competency, skills and experience. All call advisors are encouraged to follow a career development plan with a view to progressing to this more senior role in the Telecare team.
Customer Care Advisor
“Every day brings new challenges but with training, support and information sharing within the team all challenges are met and solved.”
Telecare Team Lead
“Medvivo is a fantastic company to work for, everyone is respected for the role they play and I couldn't think of a nicer place to work.”