Legal, privacy policy and cookies

Website Policy Statements

This site is operated by Medvivo Group Limited, a company incorporated in England (registration number 05146354), the registered office of which is Oakhill House, 130 Tonbridge Road, Hildenborough, Tonbridge, Kent TN11 9DZ.

As a valued visitor to our website, we are committed to ensure clear and concise privacy statements are available and communicated to our staff, patients and service users.

  • Data Protection

    Medvivo Group Limited (data controller) is registered with the Information Commissioners Office, number ZA001340.

    Medvivo Group is committed to ensuring the confidentiality of information belonging to our staff, patients, service users and customers and ensure that all electronic and paper records are classified and handled confidentially.

    Medvivo Group ensures that all paper and electronic records are managed in line with the principles defined within the Data Protection Act 1988. The 8 principles defined within the Act are:

    - Data should be processed be processed fairly and lawfully
    - Data should be processed for limited purposes
    - Data should be adequate, relevant and not excessive
    - Data should be accurate
    - Data should be not kept for longer than necessary
    - Data should be processed according to your rights
    - Data should always be secure
    - Data should not be transferred overseas without adequate protection

    Medvivo Group ensures all staff are aware of their responsibilities under the Data Protection Act, staff receive regular mandatory Information Governance training.

    Sharing Information:

    Medvivo Group will never share personal or sensitive information relating to our patients, services users or staff unless there is a legitimate and legal reason to do so. Some circumstances where information may be shared are as follows:

    - If there is a genuine clinical reason for sharing
    - To ensure your own GP is aware of any consultations with Medvivo Group
    - If there is a threat to public health
    - If there is a threat to public safety

    Where appropriate Medvivo Group will ask your permission to view any shared information held which may support your clinical consultation and to share details of your consultation with other health care professionals. You have the right to decline the viewing or sharing of data, however this may have an impact on clinical decision making.

  • Fair Processing Notice

    Medvivo Group relies on up to date and accurate information to support your care and ensures the best possible outcome. We ensure all data held or accessed is done so securely and adequately, abiding by all regulatory requirements and act with our staff, patients and service user’s best interests at all times.


    Medvivo Group complies with all legislation relating to confidentiality, including the Common Law Duty of Confidence. This common law states that the: “three circumstances making disclosure of confidential information lawful are:

    - Where the individual to whom the information relates to has consented
    - Where disclosure is necessary to safeguard the individual, or others, is in the public interest
    - Where there is a legal duty to do so

    Medvivo Group will ensure that:

    - All consultations are carried out in appropriate settings to protect privacy and confidentiality
    - Data is never disclosed to any third party inappropriately
    - We ask your permission to access, view or share information to support decision making

    Information Sharing:

    Information sharing, whether patient, service user or staff information will only be done following consent from the data subject. Health and social care information may be shared with other health and social care professionals to support ongoing care and achieve the best possible outcome.

    Some examples of organisations we may share information with include:

    - Your own Doctor
    - Health Visitors and District Nurses
    - Hospitals
    - Social Services
    - Police
    - Local authorities

    The amount of information shared with any organisation will always be in line with the requirements set out in the Data Protection Act, never excessive and always shred following your consent.

    Patient and Service User Surveys:

    From time to time your contact details may be used to contact you to gain feedback on the services we provide. This is to improve services provided by Medvivo Group.

  • Call Recording

    Medvivo Group records all calls made from and received by our organisation.

    Call recordings will be managed in the same way as all other information Medvivo Group manage and in line with all current legislation.

    Recorded calls are used to support the learning and development of our staff.

  • Cookie Policy

    As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This section describes what information is gathered, how Medvivo Group use it and why sometimes these cookies need to be stored. You can prevent these cookies from being stored however this may downgrade or 'break' certain elements of the sites functionality.

    Use of Cookies:

    This site uses cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

    When you submit data to us through an online form cookies may be set to remember your user details for future correspondence.

    Disabling Cookies:

    You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of this site. Therefore it is recommended that you do not disable cookies.

    Third Party Cookies:

    In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

    This site uses Google Analytics which is one of the most widespread and trusted analytics solutions on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content. For more information on Google Analytics cookies, see the official Google Analytics page.

    New Website Features:

    From time to time new features are test and subtle changes are made to the way the site is delivered. While still testing new features these cookies may be used to ensure that you receive a consistent experience whilst on the site to ensure we understand which optimisations our users appreciate the most.

    Social Media:

    Social media buttons and/or plugins are used on this site to allow you to connect with your social network in various ways. For these to work social media sites including; Facebook, Twitter, LinkedIn, will set cookies through the site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.

    Cookies in use on this website:

    We have listed below the cookies that are currently active on and we have also provided information on what these cookies do.

    These session cookies are used to retain settings about your current visit to our website.

    Google Analytics: _ga, _gat, _utma, _utmb, _utmc and _utmz
    These cookies collect aggregated, anonymous, information about how visitors use the website, for instance the pages visited, frequency and where visitors come from.

    We use this information to compile reports to help us understand the traffic to the site, how the site is being used and to improve it. You can find out more about Google cookies here.


Occasionally content on this site may include links to other websites. We are not responsible for the content or privacy policies of any of these sites.

The Medvivo Group privacy policy may change at any time, without prior notice, so you may wish to refer to this page each time you visit our website.

If you would like more information then please contact us by email at or call 0800 6444 200.