• Why did you choose to work for us?

  I had previously worked for the company when it was Wiltshire Medical Services (WMS), so I was aware of the nature of the company and the work they did. This suited my previous experience and skills, plus the hours matched what I need in terms of my family commitments.

• What do you get up to on a typical shift?

  Generally we provide urgent care and support that enables service users to remain at home rather than be admitted into community hospitals or care homes.

  Part of the work we do is tied in with a Telecare Monitoring Service which we support through a company called Appello. We attend to people who may have fallen or had an alert triggered at home, this could be a smoke alarm, movement sensor or smoke detector, for example.

  We also occasionally provide support to the local ambulance service where they have cases of non-injury falls and they are unable to attend as quickly as they would like. 

• What do you like most about working here?

  It has to be the variety and the different situations we face on a daily basis. Sometimes our detective skills come in handy to solve issues or concerns.

  The work we do always makes such a difference to people, so another great thing about working here is seeing that when we are able to make people smile because they know they are getting the best care and attention we can give.

• What has been your biggest achievement?

  Medvivo runs a recognition scheme where colleagues can nominate each other for going the extra mile in their work. A couple of years ago I won the overall Star of the Year ago for supporting a young woman, her husband and 2 very small children at a very emotional time. 

  I was thrilled to receive the award, especially as there are so many of us who go above and beyond in all areas of our work.

• What challenges do you face in your role?

  Probably the biggest challenge is facing difficult situations with some of our service users. We have a great team on the ground, supported by a team at the office who have access to clinicians, community teams and our own on call management team.

  We overcome any challenges by remaining calm, focused and positive, and working as a team.

• What makes someone successful here?

  Having a positive attitude, and taking immense pride in their work. Working as a team is absolutely crucial too.

• How are you supported in your role?

  We have a number of Team Leads who are always available should we need them. There is great e-learning  and practical training as well.

  There are also a range of staff benefits so if you need emotional, financial or wellbeing support, there are resources and services you can contact 24/7.

• What makes us unique as an employer?

  We are provided with a work car for every shift, which includes a range of equipment that we need to support our services users.

• What would you say to someone who is thinking of working for us?

  We carry out a wide variety of jobs, which is what makes it so enjoyable. If you enjoying caring for people, then you will find this is a very rewarding role and you will enjoy working here.

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